Wrap up Web Knowledge Base

Support Articles

Welcome to Wrap up Web Knowledge Base. Support Articles to help you get the very best from your Web Presence.

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Logging in to the Client Portal

The Client Portal allows you to manage  your Wrap up Web services. Some of the main features … Pay for and renew your Hosting services Purchase additional Hosting services Manage your Hosting environment Manage your Hosting services Manage and renew

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Remote Access using MSP360

At times it may be necessary for Wrap up Web to gain remote access to your PC/Laptop to help with support requests. This is done using a free app called ‘MSP 360’ Visit https://www.msp360.com/cloudberry-backup/download/cbra/ Scroll down past the heading ‘Download Remote

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Selecting a Service payment method

Your Client Portal lets you apply a different Payment Method to each of your services. For example you could use your Bank Card to renew your domain names (making sure you they don’t expire when they are up for renewal)

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Pay a Custom Work Quote

Custom Work Quotes are for one-off payment for such as Website Build, deposit and balance payment, Website maintenance, one-off work and SEO work etc. They can be paid either using the bank Debit/Credit card stored in your Client Portal or

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Domain Expiry Process (ending .uk)

Domain names ending in .uk follow a process of expiry that seeks to give as much reasonable time for domain name renewal as possible. If a domain name is not renewed or claimed/transfered within 90 Days it will returned to

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Wrap up Web Hosting SLA – Managed

If you have signed up to a Managed Web Hosting Service, the allocated/agreed hours include our Standard support SLA plus additional support tasks as below Search Engine Optimisation Social Media Optimisation such as Twitter, Facebook, Instagram etc (Content configuration) Website

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Wrap up Web Hosting SLA – Standard

Inclusive of: Telephone and Email contact for support requests Support tasks per month lasting no longer than approx. 30 minutes Tasks beyond the control of the client including server security updates, technical issues, upgrades to content management systems, server/email configuration

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Pay an Invoice

Invoice Payment Via Bank Card This payment method can be used for all services. Please note this is the preferred payment method for domain name and SSL Security Certificate renewal as described on below. Login to your account Under the

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Cropping Images

Login to the back end Dashboard Open the Media Library from the Dashboard menu Select an image you wish to crop Click the ‘Edit Image’ button Click the ‘Crop’ button Click and drag the edge points or the crop area

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