Wrap up Web Email Mailbox Setup & Configuration
The settings below can be applied to any Email application you wish to use to pick up your Wrap up Web Email Mailbox.
Specific instructions are provided for most common email applications such as Android Phone, Apple Mac Mail, iPhone/iPad, Microsoft Outlook, Gmail and Mozilla Thunderbird.
Let’s use a made up Email Mailbox account to demonstrate
Domain name: mybusiness.co.uk
Email Mailbox Username: customer@mybusiness.co.uk
Email Mailbox Password: 12345
IMPORTANT: To be able to both send(Outgoing Server) AND receive(Incoming Server) emails, don’t forget to configure both the Incoming and Outgoing server settings.
IMAP (Recommended)
Email Mailbox username
This is your Email Mailbox email e.g.
customer@mybusiness.co.uk
Email Mailbox password
This is your Email Mailbox password e.g.
12345
Incoming mail server name
imap.mybusiness.co.uk
OR if that does not work try
imap.stackmail.com
Incoming mail server encrypted connection type
SSL
Incoming server port
993
Outgoing mail server name
smtp.mybusiness.co.uk
OR if that does not work try
smtp.stackmail.com
Outgoing mail server encrypted connection type
SSL/TLS
Outgoing server port
465
(25 or 587 for non-SSL/TLS)
POP or POP3
Email Mailbox username
This is your Email Mailbox email e.g.
customer@mybusiness.co.uk
Email Mailbox password
This is your Email Mailbox password e.g.
12345
Incoming mail server name
pop3.mybusiness.co.uk
OR if that does not work try
pop3.stackmail.com
Incoming mail server encrypted connection type
SSL
Incoming server port
995
Outgoing mail server name
smtp.mybusiness.co.uk
OR if that does not work try
smtp.stackmail.com
Outgoing mail server encrypted connection type
SSL/TLS
Outgoing server port
465
(25 or 587 for non-SSL/TLS)
Authentication is required for IMAP, POP3, and SMTP.
Before you begin
What Mailbox Account Type should I use: IMAP or POP3?
Wrap up Web recommend configuring your Mailbox in Outlook using IMAP rather than POP3.
Click here for further details of why IMAP is preferable to POP3
When asked to type a Name, User name, Username or Email Address what should I use?
Use your Mailbox email address
What’s my Password?
Use your Mailbox email address password
Please contact us if you are not sure of or do not have the details above
How do I add a New Mailbox?
Adding a new Outlook Mailbox Account is different depending on the version of Outlook you are using.
Click here for a link to Outlook’s own help pages to find out how to add an Outlook Mailbox Account
How do I edit an existing Outlook Mailbox Account?
Editing an existing Outlook Mailbox Account is different depending on the version of Outlook you are using.
IMAP Configuration (Recommended)
IMAP Incoming Server
IMAP Incoming Server name
imap.stackmail.com or imap.yourdomain.extension (eg imap.liverpooltrade.com)
IMAP Incoming Server Port
993
IMAP Encryption method
SSL/TLS
IMAP Outgoing Server
IMAP Outgoing Server name
smtp.stackmail.com or smtp.yourdomain.extension (eg smtp.liverpooltrade.com)
IMAP Outgoing Server SMTP Port
465
IMAP Encryption method
SSL/TLS
My outgoing server(SMTP) Requires Authentication
Tick
Select ‘Use same settings as my incoming mail server’
Press OK then press the Test Connection button.
You should get 2 green ticks.
OR
Press ‘Next’ then ‘Done’
POP3 Configuration (Not recommended)
POP3 Incoming Server
POP3 Incoming Server name
pop3.stackmail.com or pop3.yourdomain.extension (eg pop3.liverpooltrade.com)
POP3 Incoming Server Port
995
POP3 Encryption method
SSL/TLS
POP3 Outgoing Server
POP3 Outgoing Server name
smtp.stackmail.com or smtp.yourdomain.extension (eg smtp.liverpooltrade.com)
POP3 Outgoing Server SMTP Port
465
POP3 Encryption method
SSL/TLS
My outgoing server(SMTP) Requires Authentication
Tick
Select ‘Use same settings as my incoming mail server’
Press OK then press the Test Connection button.
You should get 2 green ticks.
OR
Press ‘Next’ then ‘Done’
If using POP/POP3 decide whether you want to leave a copy of the messages on the server and for how long.
We do not recommend leaving them indefinitely.
Outlook IMAP account Trash, Junk or Sent folders not showing (Outlook 2013)
- Click on File Tab
- Then Click on account setting
- Double click on the IMAP account
- Click on More Settings… Button
- Click the ‘Advanced’ Tab.
- Under Folder : Root Folder Path : Type the words “Inbox”
- Press OK
Outlook IMAP deleted items not appearing in Trash folder (Outlook 2013)
- Click on File Tab
- Then Click on account setting
- Double click on the IMAP account
- Click on ‘More Settings…’ Button
- There will be three tabs on you dialog box. Click on the ‘Deleted Items’ Tab
- Select the “Trash” folder
- Press OK
Outlook certificate Warning message (Outlook 2013)
This message can come up if you are using a Secure SSL connection to connect to your mail incoming/outgoing server
“The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect.”
Check your incoming and outgoing mail server names are set correctly as above
Outlook not opening(hanging blue window)
Try the following
- Run Outlook as Administrator: Right Click over the outlook Shortcut/icon and click ‘Run as Administrator’
- Open Outlook in Safe Mode: Right click over the Windows Icon bottom left and select Run then type in ‘outlook.exe /safe’ (remember the space after ..exe) then press OK.
- Delete an email account that may be corrupted: Right click over the Windows Icon bottom left and select Control Panel, Search ‘mail’, Click the link ‘Mail(Microsoft Outlook 2016) (32-bit)’ – or something similar, Click ‘E-mail Accounts’ button, remove the account that might be causing problem, you can also remove the data file of still found after the account removal.
outlook.com (Previously known as Hotmail)
Microsoft removed the ability to connect any other accounts to Outlook.com on May 10, 2021
