Add a NEW Mail Account
iPhone
Settings/Mail/Add Account…/Select ‘Other’/Add Mail Account
iPad
Settings > Mail, Contacts, Calendars. Click ‘Add Account’ then select ‘Other’
Change/Edit an existing Mail account
iPhone
Settings/Mail/Accounts/Select Account/ – Your IMAP and POP accounts will be listed here
Select the Account you wish to make changes to
NEW Account Setup (iPhone and iPad)
Name, Email and Description can all be your mailbox email address
e.g. name@yourdomainname.co.uk
Type your email address first into the ‘Name’ box then copy and paste it into the ‘Email’ box. When you click in the ‘Description’ box a description will auto populate, delete this description and paste in the email address again.
The ‘Password’ will your mailbox password
Press ‘Next’
At the next screen select the IMAP or POP box (Ideally you should be using IMAP) See here for an explanation of each.
IMAP ACCOUNT SETTINGS (Recommended)
Settings/Mail/Accounts/Select IMAP account/Press ‘Account’/
IMAP ACCOUNT INFORMATION
Name: Your Email Address
Email: Your Email Address
Description: Your Email Address
IMAP INCOMING Mail Server
Host Name: imap.stackmail.com
Username: Your Email Address
Password Your Password
Advanced
INCOMING SETTINGS
Use SSL: Enabled
Authentication: Password
Server Port: 993
Click ‘>Account’ to return to previous screen
IMAP SMTP Outgoing Mail Server
Click ‘SMTP’ under heading ‘OUTGOING MAIL SERVER’
Select or Add Primary Server
Although it says ‘Optional’ in username & password you must complete these fields so you can send using your Mail Account
Host Name: smtp.stackmail.com
Username: Your Email Address
Password Your Password
Advanced
Use SSL: Enabled
Authentication: Password
Server Port: 587
- Press ‘Next’ or ‘Done’
- Click ‘>Account’ or ‘Done’ to return to previous screen
- Press Save
POP ACCOUNT SETTINGS
Please Note: Wrap up Web recommend the use of IMAP rather than POP so emails can be synced across multiple devices. The settings below are provided for reference.
POP Incoming Mail Server
Type in the ‘Host Name’ pop3.stackmail.com
Type in the ‘Username’ your email address
Type in the ‘Password’ your password
Advanced
Use SSL: Enabled
Authentication: Password
Server Port: 995
POP SMTP Outgoing Mail Server
Although it says ‘Optional’ in username & password please complete these fields
Type in the ‘Host Name’ smtp.stackmail.com
Type in the ‘Username’ your email address
Type in the ‘Password’ your password
Advanced
Use SSL: Enabled
Authentication: Password
Server Port: 587
Test Sending & Receiving
To Send and Receive emails open the iPhone ‘Mail’ application and select the mailbox you require. Note that if you only have one mailbox you will not be required to select from a list of mailboxes.
Please test by sending a test from your phone and sending a test email to your mailbox to ensure your phone is picking it up.
Verification taking time
Please note that Verification can take a few minutes in some cases
During verification you may get a certificate warning message. Please select ‘Continue’ at this prompt.
If Verification goes into a loop and does not stop, restart your device to stop this.
Wrap up Web Email Mailbox Setup & Configuration
The settings below can be applied to any Email application you wish to use to pick up your Wrap up Web Email Mailbox.
Specific instructions are provided for most common email applications such as Android Phone, Apple Mac Mail, iPhone/iPad, Microsoft Outlook, Gmail and Mozilla Thunderbird.
Let’s use a made up Email Mailbox account to demonstrate
Domain name: mybusiness.co.uk
Email Mailbox Username: customer@mybusiness.co.uk
Email Mailbox Password: 12345
IMPORTANT: To be able to both send(Outgoing Server) AND receive(Incoming Server) emails, don’t forget to configure both the Incoming and Outgoing server settings.
IMAP (Recommended)
Email Mailbox username
This is your Email Mailbox email e.g.
customer@mybusiness.co.uk
Email Mailbox password
This is your Email Mailbox password e.g.
12345
Incoming mail server name
imap.mybusiness.co.uk
OR if that does not work try
imap.stackmail.com
Incoming mail server encrypted connection type
SSL
Incoming server port
993
Outgoing mail server name
smtp.mybusiness.co.uk
OR if that does not work try
smtp.stackmail.com
Outgoing mail server encrypted connection type
SSL/TLS
Outgoing server port
465
(25 or 587 for non-SSL/TLS)
POP or POP3
Email Mailbox username
This is your Email Mailbox email e.g.
customer@mybusiness.co.uk
Email Mailbox password
This is your Email Mailbox password e.g.
12345
Incoming mail server name
pop3.mybusiness.co.uk
OR if that does not work try
pop3.stackmail.com
Incoming mail server encrypted connection type
SSL
Incoming server port
995
Outgoing mail server name
smtp.mybusiness.co.uk
OR if that does not work try
smtp.stackmail.com
Outgoing mail server encrypted connection type
SSL/TLS
Outgoing server port
465
(25 or 587 for non-SSL/TLS)
